Diskominfo - To Realize Public Service in Indonesia that is quality and fair for the entire society, the Office of Information and Communication Services with the Organization and Management Section of the Regional Government Secretariat of the Bantul Regency, held a National Public Service Information System (SIPPN) and Complaint Management System (SP4N) Socialization. ) for Reporting on Bantul Admin and related OPDs at the Mandala Saba Parasamya Building. Tuesday (5/21).
Deputy Regent of Bantul H. Abdul Halim Muslih in his opening remarks said the complaint handling mechanism was a space for public participation as a form of constructive supervision and an effort to build public trust in the Government. "The complaint handling mechanism is a means of protection for public service providers, in order to be able to provide appropriate answers to public criticism or reports," said Pak Halim as he is familiar.
He further said that a nationally integrated complaint handling mechanism was needed to build management units to be effective, efficient and easy for both the community and service providers. "Nationally integrated complaint handling mechanisms are needed to build management units to be effective, efficient and easy for both the society and service providers. The issue of managing current complaints is not yet integrated so that handling is partial, uncoordinated, inefficiencies, and duplicated," he explained.
SP4N aims: 1. The organizer can manage complaints in a simple, fast, precise, complete, coordinated manner; 2. Organizers provide access to society participation; 3. Improving the quality of public services SP4N is an integrated system in managing complaints in stages at each organizer within the framework of a public service information system.
